1. Decision Sciences Manager

Location: Santa Ana, San Jose, Costa Rica

Category: Fraud and Payments

3. Transformation Analyst

Location: Santa Ana, San José, Costa Rica

Category: Strategy and Distribution

5. Senior Data Analyst

Location: Santa Ana, San José, Costa Rica

Senior Data Analyst – San Jose, Costa Rica.

Are you ready to use your analytical skills, eye for detail, and business acumen? Are you ready to work for a truly innovative and international organization? Join Western Union as a Senior Data Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
You will use advanced data analytics to investigate and resolve highly escalated customer concerns. You will perform a root cause analysis to identify and eliminate the underlying issues triggering the Customer’s escalation, and partner with the appropriate stakeholders to 

provide resolution. You will utilize Tableau and Business Objects to pull customer complaint data and perform a quantitative analysis to determine the root cause. You should manage the issue resolution process with the appropriate stakeholders and ensure that the proper controls have been put in place and the business has closed the loop. You will play a key role in providing summary reports of issues and remediation for presentation to the executive team. Use both quantitative and qualitative analysis to determine whether there is a systemic problem or a process-related issue.

For this role, you will need 3-5 years of data analysis experience strongly desired, preferably within the Financial Services industry. A bachelor´s degree in math, statistics, data management or a related area of study and/or equivalent. You will have excellent verbal and written communication skills (English C1-83%) and a proven ability to work in a fast-paced and high-pressure environment. You should have Project management skills and/or experience overseeing projects preferred. Business Objects or Tableau experience strongly preferred. You should be proficient in Microsoft Excel and strong quantitative and qualitative skills. Demonstrated problem solving skills and organizational skills and demonstrated ability to set priorities and meet deadlines.

Join us, and let’s move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.