A successful Associate will have the following skills:

Computer Skills:
· Ability to use a desktop computer system
· Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
· Excellent typing skills
· Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

Communication Skills:
· Ability to communicate correctly and clearly with both internal and external customers
· Excellent documentation skills
· Good comprehension skills– ability to clearly understand and state the issues customers present
· Good composition skills– ability to compose a grammatically correct, concise, and accurate written response

Problem Solving Skills:
· Effective problem solving skills
· Ability to approach problems logically
· Ability to demonstrate learning and decision making skills
· Strong time management skills
· Action oriented and self-disciplined
· Organized and detail oriented
· Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus:
· Excellent customer service skills
· Ability to empathize with and prioritize customer needs
· Demonstrable interpersonal skills
· Demonstrable conflict resolution and negotiating skills
· Ability to determine customer needs and provide appropriate solutions